Waterlove Swimwear accepts returns and refunds on all garments providing the following conditions are met:
- The return or exchange is requested within 14 days of purchase
- Proof of purchase is provided
- All original tags and labels remain attached
- Item/s to be in original condition. They must not have been worn, washed or altered in any way. Please ensure swimwear is tried on over underwear.
PLEASE NOTE: SHIPPING CHARGES ARE NON REFUNDABLE
HOW TO ORGANISE A RETURN
Send an email to firstname.lastname@example.org with your request and order number.
We will provide you with a returns authorisation number and delivery address.
Any shipping, duty or tax costs incurred on a refund is at the customer's expense and will not be reimbursed by Waterlove Swimwear, unless the goods are deemed to be faulty.
We recommend using a delivery service that provides tracking, as we do not take any liability for goods lost in delivery.
REFUND PAYMENTS & PROCESSING
Upon receiving your package, we will process the refund as quickly as possible, but please allow 10 business days.
We will send notification to your nominated email address that the refund has been processed.
EXCHANGESCurrently we do not offer exchange of items.